Sheikh G Collection

Return & Exchange Policy

Last updated: August 2026

We want you to love every piece from Sheikh G Collection. If something isn’t quite right, we offer a simple WhatsApp-based exchange — the same process used by most Pakistani clothing brands.

How to request

All return and exchange requests must be made on WhatsApp. We do not accept walk-in or unannounced courier returns.

  1. Message us on WhatsApp within 7 days of delivery.
  2. Share your order ID, the item (and size/colour), and the reason.
  3. For a damaged, defective, or wrong item, also send clear photos or a short unboxing video.
  4. Wait for our confirmation before sending anything back.
  5. We will inspect the item and arrange your exchange.

Request on WhatsApp

Eligibility

An item can be exchanged if all of the following are true:

  • You contacted us on WhatsApp within 7 days of delivery.
  • The item is unworn, unwashed, and unused.
  • All tags, labels, and original packing are intact.
  • There is no perfume, makeup, odour, stain, or alteration.
  • You share the order ID (from your confirmation message or order-success page).

What we offer

We offer exchange of the same item (different size/colour) or another item of equal or higher value. If the new item costs more, you pay the difference. If it costs less, we issue store credit for the balance.

Cash refunds are not offered for change of mind or size issues (standard for clothing sold COD in Pakistan). If we sent the wrong item, or the item is defective, we will exchange it — or refund the item amount after inspection, via bank transfer.

Courier charges

  • Size, colour, or change of mind: you cover the return courier (and the new dispatch if applicable).
  • Our mistake (wrong item, manufacturing defect, or damaged in transit): we cover the courier both ways.

Original shipping paid at checkout is non-refundable unless the error was ours.

Non-returnable

  • Sale or discounted items, unless faulty or sent in error.
  • Custom-made or altered pieces.
  • Items worn, washed, stained, or returned without tags/packing.
  • Requests made after 7 days of delivery.
  • Parcels refused at the door without a prior WhatsApp complaint.

Damaged or wrong item

Please check your parcel on arrival. Report damage, a manufacturing fault, or a wrong item on WhatsApp within 48 hours of delivery, with photos or a short video. Claims after that window are harder to verify with the courier.

Cancellations

You may cancel on WhatsApp before the order is dispatched. Once it has shipped, this exchange policy applies.

See also our Terms & Conditions and Contact page.